Veltz - Two Pieces

Veltz Lifestyle

    WE ARE HERE TO ANSWER YOUR QUESTIONS

    Frequently Asked Questions

    How Long Is Shipping? Do You Ship Worldwide?

    Yes, we ship all over the world. We currently ship to 50+ countries.

    Shipping typically takes around 6-12 business days after 3-day processing time.

    You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.

    What Payment Method Can I Use?

    We offer 35 diverse payment methods, including major providers such as Mastercard, Visa, American Express, PayPal, and Apple Pay, along with a variety of local payment options to suit your needs.

    What If My Item Arrived Damaged or The Wrong Size?

    Don't worry we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by trained warehouse staff prior to shipping.

    However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.

    Please note: Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes.

    Can I Update My Shipping Address After Placing an Order?

    Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.

    Please contact our custumer service team with your order number and the new shipping address as soon as possible.